Amy Ageh · HR Operations & People Leader · AMER · Remote

Accurate time. Fair pay. Compliance that scales.

I lead teams and build HR operations that hold up across borders. I own Time & Attendance for North America, govern people compliance across APAC, EMEA and LATAM, and lead responsible AI adoption for the People team.

See my impact → Email me

10+Years across the full HR lifecycle

4Global regions governed: APAC · EMEA · LATAM · NAMER

82%Of identified global compliance gaps closed

30%Less manual task time with AI workflows

Selected work

Impact, in practice

Four pieces of work that show how I approach HR operations: what the problem was, what I did, and what changed.

Time & Attendance

One standard for NAMER time and attendance

Challenge: Time tracking, on-call, overtime and leave rules vary from province to province, which creates inconsistent practice and pay risk.
What I did: I took ownership of T&A for NAMER and turned provincial differences into one set of standards, workflows and SOPs. I became the final escalation point for wage-hour disputes and timekeeping cases, and set KPIs and SLAs for the work.
Result: 95% of escalated cases resolved within SLA, 25% faster average resolution, and one consistent approach across every active province.

Global compliance

Closing compliance gaps across three regions

Challenge: People compliance gaps across APAC, EMEA and LATAM needed visibility, owners and a path to closure.
What I did: I built tracking and governance for global people compliance and drove cross-functional remediation with Legal, Payroll and HR Technology, including working-time and leave gaps in Mexico, Colombia, India, Australia and Singapore.
Result: 82% of identified gaps closed, with ongoing monitoring that keeps overall compliance healthy.

AI enablement

Responsible AI for the People team

Challenge: The team needed the speed of AI without putting confidential employee data or compliance at risk.
What I did: As global People lead for AI, I track AI regulation, set responsible-use guidelines and guardrails, and build custom Gemini Gems and automated workflows with Claude and Notion AI.
Result: 30% less time on compliance tracking and reporting, with clear rules on what employee data AI tools can and can't touch.

HR operations at scale

Global HR data for 5,000+ employees

Challenge: A large, multi-region workforce depended on accurate HR data across every stage of the employee lifecycle.
What I did: I led and coached a team of 3 HRIS specialists, managed HR data for all four regions, configured time & attendance rules in UKG for an hourly workforce, and ran the HRIS service queue.
Result: About 400 requests a month, consistently within a 24–48 hour SLA, plus a $500K portfolio of 25 HR technology projects.

Where I've worked

Experience

A decade of leading HR teams and programs across global technology, large-scale manufacturing, care and retail operations, consumer goods and consulting.

Global Technology & Communications

Twilio
People Compliance Lead, NAMER · Fully remote

I own Time & Attendance for NAMER and serve as the final escalation point for wage-hour disputes, policy exceptions and timekeeping-related disciplinary matters, resolving 95% within SLA. I lead a team of compliance analysts through hiring, onboarding and bi-annual performance reviews. I guide managers and People Partners on compliance priorities, govern people compliance across APAC, EMEA and LATAM (82% of identified gaps closed), and serve as the global People lead for AI. I also direct pay-transparency readiness and advise Legal, Payroll, Total Rewards and Talent Acquisition.

Team leadershipT&A ownershipGlobal complianceResponsible AIWage-hour

Food Manufacturing at Scale

Aspire Bakeries
HRIS Analyst · Team lead · All regions

I led and coached a team of 3 HRIS specialists, driving their hiring, onboarding, performance and process training. I administered HR systems for 5,000+ employees, managed HR data for every region, and configured time & attendance rules in UKG (overtime, shift differentials, meal breaks) for an hourly workforce. I also ran a service queue of about 400 requests a month within a 24–48 hour SLA.

Team of 3UKG time & attendance24–48h SLAGlobal HR data

Home Care & Retail Operations

Home Instead · Pay-Less
HR operations & analytics

I automated HR reporting to cut report-generation time by 40%, monitored payroll, benefits and workforce metrics, turned turnover trends into retention recommendations, and audited employee data for compliance with Ontario employment standards.

40% faster reportingPayroll & benefitsOntario ESA

Consumer Goods

Nestlé
HR Generalist · Employee & labour relations

I handled employee and labour relations: confidential investigations, documented findings, and coaching managers through sensitive and disciplinary matters. I also managed disability and return-to-work cases and ran wage analysis to support fair pay.

InvestigationsManager coachingReturn-to-workWage analysis

HR Consulting

Jully-Fol Technical
Senior HR Consultant

I built HR analytics, reporting and compliance tracking from the ground up for a growing, early-stage firm, and advised senior leaders with workforce insights. My dashboards supported a 20% reduction in turnover, automation cut manual errors by 35%, and I built automated labour-law compliance tracking.

20% lower turnover35% fewer errorsCompliance tracking

Across the HR lifecycle

Where I add value

I'm a generalist at heart with deep specialist strengths, so I can step into any part of HR and see how it connects to the rest.

Time & attendance

Time tracking, on-call, overtime, leave, policy exceptions and wage-hour compliance, built into systems and SOPs.

People leadership

Hiring, coaching and developing analysts and specialists, running performance conversations, and building ownership in remote, asynchronous teams.

Global compliance

Labour and wage-hour law across APAC, EMEA, LATAM and NAMER, with regulatory change translated into clear policy and action.

Employee relations

Investigations, complex escalations, disciplinary processes and manager coaching, handled with discretion and documented to hold up.

HR technology, automation & AI

Workday, UKG, ADP, SAP SuccessFactors and Oracle HCM, plus custom Gemini Gems, Claude and Notion AI with responsible-use guardrails.

HR operations & analytics

Lifecycle processes, SOPs and KPI-driven service delivery, backed by workforce dashboards and data you can trust.

How I work

Operating principles

The standards I hold myself and my teams to.

Time is pay, and pay is trust. Every hour recorded should be an hour paid correctly. Timekeeping errors don't feel like system errors to employees. They feel like broken trust.
Global standard, local rules. One governance framework that flexes for each country, state and province, not a patchwork of one-off fixes.
Fair process holds up. Escalations get investigation, not assumption, and are handled consistently, confidentially and on the record.
Coach for ownership. Clear goals, honest feedback and real trust build people who own outcomes across borders and time zones.
Automate the repeatable, guard the judgment. AI and automation take the busywork. People keep the decisions. Employee data always has guardrails.
Service is a promise you measure. KPIs and SLAs show whether people are actually being served well, and where to improve next.

Who I am

About me

I make global HR operations work the way they should: accurate, fair, compliant and built to scale.

I'm Amy Ageh, an HR operations and people compliance leader with more than a decade across the full employee lifecycle. I own Time & Attendance for North America, govern people compliance across APAC, EMEA and LATAM, and lead the teams and programs that make it hold up at scale.

My career spans employee relations, HR operations, HR systems and analytics, compensation and global compliance, in global technology, large-scale manufacturing, consumer goods and consulting. That breadth shows me how every part of HR connects. A timekeeping rule becomes a payroll outcome. A data gap becomes a compliance risk. And one escalation handled well builds trust across an entire workforce.

I lead with a coaching mindset. I've developed teams of analysts and specialists, guided managers and People Partners through complex compliance decisions, and partnered with Legal, Payroll, Total Rewards and HR Technology to turn regulation into workflows people can actually follow.

As the global People lead for AI, I'm shaping how HR adopts AI responsibly: tracking regulation, setting guardrails and building the tools myself. I do my best work in fast-moving, remote-first environments where standards are high, ownership is real, and the goal is to make global employment simpler for everyone.

Core expertise

Time & attendance · Wage-hour compliance · Employee relations · Global HR operations · Employee lifecycle · Policy & SOP development

Leadership

Team management & coaching · Performance & development · Cross-functional programs · New initiatives · Manager & People Partner advisory

Global scope

APAC · EMEA · LATAM · NAMER

HR technology

Workday · UKG · ADP · SAP SuccessFactors · Oracle HCM · Power BI · Tableau · SQL · Advanced Excel

AI & automation

Gemini (custom Gems) · Claude · Notion AI · Workflow & systems automation · Responsible AI governance

Education

Diploma in Human Resource Management · Bachelor of Diplomacy & International Relations

Working style

Remote-first · Asynchronous · AMER · Open to opportunities

For recruiters & hiring managers

Quick answers

The questions I'm asked most. For anything else, email me.

What kind of role are you looking for?

HR operations and people leadership roles, especially managing time & attendance, lifecycle operations or people compliance teams in a remote, global, fast-moving company.

Have you managed teams?

Yes, in every role. I currently lead a team of compliance analysts, owning hiring, onboarding and bi-annual performance reviews, and I guide managers and People Partners on compliance priorities. Before that, I led and coached a team of 3 HRIS specialists.

What's your time & attendance experience?

I own T&A for NAMER: time tracking, on-call, overtime and leave across every active province. I'm the final escalation point for wage-hour disputes and timekeeping cases, resolving 95% within SLA. Earlier, I configured overtime, shift and meal-break rules in UKG for an hourly workforce.

How global is your experience?

NAMER is my focus, but I track and govern people compliance across APAC, EMEA and LATAM, including Mexico, Colombia, India, Australia and Singapore, and I've closed 82% of identified gaps. I've also managed HR data for all four regions for a 5,000+ person workforce.

How do you use AI?

Every day, and responsibly. I'm the global People lead for AI. I track AI regulation, set guardrails for employee data, and build custom Gemini Gems and automated workflows with Claude and Notion AI, which have cut compliance tracking and reporting time by 30%.

Let's talk

Building HR operations that scale?

I'm open to HR operations and people leadership roles with teams shaping the future of global work. I'd be glad to hear from you.

amyageh@gmail.com